Who is responsible?

At MEEMO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with us.

The company responsible for collecting and processing your personal information through this website is:

MEEMO Fashion Est.
Abu Dhabi, United Arab Emirates

For any questions regarding your personal information, or to exercise any of the rights described in this policy, please contact us:

Email: contact@meemo.com

What information do we collect?

When you visit our website, create an account, place an order, contact us, or use our services, we may collect information necessary to provide our products and services.

The information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Country and delivery information
  • Sizing information and preferences
  • Body measurements where provided
  • Product selection, preferences, and customization details
  • Order history and purchase information
  • Communication history with our customer service team
  • Information provided through WhatsApp, live chat, email, or contact forms
  • Website usage information, including browser information, IP address, cookies, and pages visited

For made-to-order products, certain information such as measurements, sizing preferences, and customization details may be collected to create products according to your selected specifications.

Customers may provide measurements, select sizing options, or provide information used to determine the appropriate fit. Customers are responsible for reviewing and confirming their selected size, measurements, and customization details before placing an order.

MEEMO uses the information provided and confirmed by the customer to create made-to-order products according to the selected specifications.

How do we use your information?

We use your personal information to:

  • Process and fulfill your orders
  • Create made-to-order products according to your selected specifications
  • Manage sizing, measurements, and customization requests where applicable
  • Process and deliver ready-made products
  • Provide customer support and respond to inquiries
  • Communicate order confirmations, updates, and delivery information
  • Process payments securely through approved payment providers
  • Improve our website, products, and customer experience
  • Understand customer preferences and improve our services
  • Maintain order history and preferences for future purchases
  • Send marketing communications, offers, and updates where you have provided consent

We may retain previous order and product preference information to provide a consistent experience for returning customers.

Our legal basis for using your information

Where applicable data protection laws require us to identify a legal basis for processing your personal information, we rely on the following:

  • Performance of a contract — to process, create, and deliver the products you purchase.
  • Your consent — for marketing communications and certain cookies, which you may withdraw at any time.
  • Legitimate interests — to improve our products, services, and website, to maintain security, and to prevent fraud, provided these interests are not overridden by your rights.
  • Legal obligations — to keep transaction and tax records and to comply with other legal requirements.
Payment information

Payments are processed securely through third-party payment providers. MEEMO does not store complete credit or debit card details.

Payment information is handled directly by payment service providers according to their own privacy and security practices.

Delivery and location information

To fulfill and deliver your orders, we may collect delivery-related information, including:

  • Shipping address
  • Contact details
  • Delivery instructions
  • Location information provided by you through delivery tools, including map location or coordinates where applicable

This information may be shared with trusted delivery partners only for the purpose of completing your order.

Customer support and communication channels

To provide assistance and respond to customer requests, MEEMO may use communication channels including email, WhatsApp, live chat, and other customer service tools.

When you contact us, we may collect information such as your name, contact details, conversation history, order information, and any information you provide to help us respond to your request.

Third-party service providers

We work with trusted third-party service providers that assist us in operating our business and providing services to customers.

These may include:

  • E-commerce platform providers
  • Website hosting and technology providers
  • Payment providers
  • Delivery and logistics companies
  • Customer support providers
  • Marketing and analytics providers

These third parties only receive information necessary to perform their specific services and are required to handle information appropriately and confidentially.

MEEMO does not sell, rent, or trade customer personal information.

International processing and transfers of information

MEEMO is based in the United Arab Emirates and ships worldwide. Some of our service providers may process information in other countries, which may have different data protection laws than your own.

Where your personal information is processed outside your country of residence, we take reasonable steps to ensure that your information continues to be handled securely and appropriately.

Cookies and website analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website usage, and improve our services.

Cookies may help us:

  • Remember items in your shopping cart
  • Understand how customers use our website
  • Improve website performance
  • Measure marketing and advertising effectiveness

Where required by law, we ask for your consent before placing non-essential cookies. You can also manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Marketing communications

With your permission, MEEMO may send you information about new collections, offers, events, and services.

You can unsubscribe from marketing communications at any time by following the instructions included in our emails or by contacting us.

Fraud prevention and security

We may use personal information to:

  • Verify orders
  • Prevent fraudulent transactions
  • Protect customers and MEEMO from misuse
  • Maintain the security of our website and services
How we protect your information

MEEMO uses reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Access to personal information is limited to employees and service providers who require the information to perform their responsibilities and who are expected to maintain confidentiality.

While we take appropriate measures to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

How long do we keep your information?

We keep your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy.

We may retain certain information where necessary, including:

  • Transaction and order records for accounting and legal requirements
  • Information needed to complete open orders
  • Information related to customer service matters, disputes, or legal claims
  • Customer sizing information, product preferences, and order history to support future orders and provide a consistent customer experience

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Your rights

Depending on applicable data protection laws, you may have the right to request:

  • Access to the personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information where applicable
  • Objection to processing based on our legitimate interests, and to direct marketing at any time
  • Restriction of how we use your information while a request or objection is being resolved
  • Portability of the personal information you have provided to us, in a portable format, where processing is based on consent or a contract
  • Updates to your marketing preferences

To make a request, please contact contact@meemo.com.

We will respond within the time required by applicable law. Some information may need to be retained where required by law or for legitimate business purposes.

Information related to children

MEEMO offers products designed for children; however, purchases must be made by adults.

Purchases made on behalf of children must be completed by a parent or legal guardian.

We do not knowingly collect personal information directly from children.

Links to other websites

Our website may contain links to third-party websites or services.

MEEMO is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of any third-party websites they visit.

Changes to this Privacy Policy

MEEMO may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be published on this page.

Contact us

If you have any questions regarding this Privacy Policy, please contact us:

MEEMO Fashion Est.
Abu Dhabi, United Arab Emirates

Email: contact@meemo.com